Privacy policy

Last Updated: 23rd March 2026

Welcome to Cupid (mycupid.love). Your privacy matters to us, and we are committed to protecting your personal information with the same care with which we craft our products.

This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. 💫 INFORMATION WE COLLECT

When you interact with our website, we may collect the following information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

b. Account Information

  • Customers are required to create an account to place orders on our website

  • This may include login credentials such as email and password

c. Payment Information

  • Payments are processed securely via Razorpay and other payment gateways

  • We do not store your card or payment details

d. Device & Usage Information

  • IP address

  • Browser type

  • Pages visited and interaction data

  • Cookies and tracking technologies

2. 🍪 COOKIES & TRACKING

We use cookies and similar technologies to:

  • Enhance your browsing experience

  • Understand user behavior and improve our website

  • Run targeted advertisements (including Instagram and Facebook ads)

You may disable cookies through your browser settings, though some features of the website may not function properly.

3. 💌 HOW WE USE YOUR INFORMATION

We use your information to:

  • Create and manage your customer account

  • Process and deliver your orders

  • Communicate updates, confirmations, and support

  • Send marketing communications (if opted in)

  • Improve our products, services, and user experience

  • Run advertising and retargeting campaigns

4. 🤝 SHARING YOUR INFORMATION

We share your information only as necessary:

  • Shipping partners for order delivery

  • Payment gateways (e.g., Razorpay) for secure transactions

  • Shopify to operate and host our store

  • Marketing and analytics tools for performance tracking and ads

We do not sell, trade, or rent your personal information to third parties.

5. 🔒 DATA SECURITY

We implement reasonable security measures and rely on trusted platforms like Shopify and Razorpay to protect your data.

While no system is completely secure, we strive to use commercially acceptable means to safeguard your information.

6. 👤 YOUR RIGHTS

You have the right to:

  • Access or update your personal information

  • Request deletion of your account and data

  • Opt out of marketing communications at any time

To exercise these rights, contact us at:
📧 hello@mycupid.love

7. 🔑 ACCOUNT RESPONSIBILITY

  • Account creation is mandatory to place orders on our website

  • You are responsible for maintaining the confidentiality of your login credentials

  • Cupid is not liable for unauthorized access resulting from failure to secure your account

8. 🌍 THIRD-PARTY SERVICES

Our website is hosted on Shopify, and we use third-party services for payments, shipping, analytics, and advertising.

These providers have their own privacy policies governing the use of your information.

9. 🔄 CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the website.

10. 📩 CONTACT US

For any questions, concerns, or data-related requests, please contact us at:
📧 hello@mycupid.love