Shipping policy
Last Updated: 23rd March 2026
At Cupid (mycupid.love), every order is prepared and packed with care to ensure it reaches you safely — just the way it’s meant to.
💫 ORDER PROCESSING
-
All orders are processed within 3–4 business days from the date of purchase.
-
Orders are processed on business days only (excluding weekends and public holidays).
-
Once your order is processed, it will be handed over to our delivery partners for shipment.
🚚 SHIPPING TIMELINES
-
Estimated delivery time is 7–10 business days from the date of dispatch.
-
Delivery timelines may vary depending on your location, courier service, and external factors.
-
While we strive to meet timelines, delays caused by logistics partners are beyond our control.
📍 SHIPPING COVERAGE
-
We currently ship across India.
-
For any special shipping requests, feel free to reach out to us at hello@mycupid.love
💰 SHIPPING CHARGES
-
Shipping charges (if applicable) will be calculated and displayed at checkout.
-
Any ongoing offers such as free shipping will be clearly mentioned on the website.
📦 ORDER TRACKING
-
Once your order is shipped, you will receive a tracking link via email or SMS.
-
You can use this link to stay updated on your order’s journey.
⚠️ DELIVERY ISSUES
-
Please ensure that the shipping address and contact details entered are accurate.
-
Cupid is not responsible for delays or failed deliveries due to incorrect or incomplete information.
If your order is marked as delivered but not received, please contact us within 48 hours at hello@mycupid.love.
💔 DAMAGED ORDERS
We take great care in packaging, but if your order arrives damaged:
-
Please report the issue within 48 hours of delivery
-
Share clear photos/videos of the product and packaging at hello@mycupid.love
We will review and resolve the issue with a replacement or suitable solution.
🌸 A NOTE FROM CUPID
Every order you place is more than just a package — it’s a small piece of joy we’re sending your way.
Thank you for your patience and for choosing to celebrate moments with us.