Refund policy

Last Updated: 23rd March 2026

At Cupid (mycupid.love), every product is carefully crafted and packed with love. We strive to ensure that your order reaches you in perfect condition. However, in the rare case that something goes wrong, we’re here to help.

💔 ELIGIBILITY FOR RETURNS

We accept returns only in the case of damaged or defective products.

To be eligible:

  • The issue must be reported within 48 hours of delivery

  • The product must be unused and in its original condition and packaging

  • Clear photo/video proof must be provided

🎥 UNBOXING RECOMMENDATION

We strongly recommend that you record an unboxing video while opening your package.

This may be required as supporting proof in case of damage claims. Without sufficient proof, we may not be able to process your request.

🔄 REPLACEMENTS

  • We offer replacement only for eligible damaged or defective items

  • Once your request is verified, we will initiate a replacement at no additional cost

  • Replacement timelines may vary based on product availability

🚚 REVERSE PICKUP

  • For approved return requests, Cupid will arrange a reverse pickup

  • In certain cases where pickup is not available, customers may be requested to self-ship the product (costs will be reimbursed if applicable)

💳 REFUNDS

  • Refunds are issued only in exceptional cases, at our sole discretion

  • If approved, refunds will be processed via UPI within 5–7 business days

❌ NON-RETURNABLE CASES

We do not accept returns or replacements for:

  • Used or partially used products

  • Minor variations in color, texture, or finish (due to the handcrafted nature of our products)

  • Requests made after 48 hours of delivery

  • Damages caused due to misuse or improper handling

⚠️ IMPORTANT NOTES

  • Each product is handcrafted or curated in small batches — slight imperfections are part of its uniqueness

  • We reserve the right to deny any request that does not meet the above conditions

📩 CONTACT US

To initiate a return or report an issue, please contact us at:
📧 hello@mycupid.love

Include:

  • Order ID

  • Description of the issue

  • Clear photos/videos

🌸 A NOTE FROM CUPID

Every piece you receive is made to bring warmth and joy into your space.
If something doesn’t feel right, we’ll do our best to make it right — thoughtfully and fairly.